Arrival times vary based on the items you order. If your order contains multiple products, we will wait to ship until your entire order is ready to ship.

Expect off-the-shelf items, such as boxed sets, in 4-8 business days, or in 48 hours if picking up.

Due to their tailored-to-you nature, personalized collection items, such as holiday cards and stationery require a more involved multistep process:

1. Depending on the complexity of the design, you will receive a digital proof within 1-4 business days of placing your order. If you request a revision to your proof, each round of revisions takes an additional 1-2 business days.
2. Production only begins once you have given us your final approval. Depending on the predetermined or chosen printing method, production takes 5-17 business days.
3. We ship your order via the option you select at checkout. If picking up, you will receive an email notification when your order is ready.

You can track your order two ways:

1. Go to the “My Account” page and login. Navigate to your orders and click on the order number.
2. Click on the tracking number in your shipping confirmation email.

Yes! If you’re local to Saint Louis, you can purchase stationery, gift wrap and all paper products items on our website and choose local pickup at checkout. However, don’t head our way right away! An email will notify you once your order is ready, and then you can swing by, say hi and get your goodies.

9370 Olive Boulevard
St. Louis, MO 63132
M-F 9:30 a.m. – 5:00 p.m.

If the order has not yet shipped, please email orders@chereeberry.com and include the following:

1. Your order number
2. The updated address

Our team will modify the information on your behalf.

Yes, we do offer international shipping! Please email orders@chereeberry.com for pricing and shipping speed options.

If your order is placed by 5 p.m. CST December 11th, we will ship your order out December 21st. Please choose overnight shipping at checkout to receive your cards by December 22nd.

If your order is placed after December 12th, receiving your cards before Christmas is not guaranteed.

We strive for complete customer satisfaction! If you’re unhappy with your off-the-shelf purchase*, please email shop@chereeberry.com within 14 days of delivery and include the following:

1. Your order number
2. Reason for return

Our team will reply with a return label to print and adhere to the outside of your shipping box. You can either bring your return to a UPS store or drop box or call UPS and schedule a pickup. The cost of the original shipping and return shipping will be deducted from your refund.

*Please note, we do not accept cancellations or returns on our personalized collection items. This includes holiday cards, personalized stationery and personalized gifting.

We apologize for the inconvenience! Please email shop@chereeberry.com and include the following:

1. Your order number
2. A brief description of the problem
3. A photo illustrating the issue
4. Your preference for an appropriate resolution

Our team will review on a case-by-case basis and promptly provide either a replacement item or a full refund.

At this time, we do not offer price adjustments on past purchases.

All products within the Lee Jofa x Cheree Berry Paper Collection are ineligible for promotional discounts.

For an additional $5, we will include a hand-written note and a bow using premium ribbon. Please look for the gift-wrapping options at checkout.

No, we do not offer gift cards at this time.

The turnaround for your stationery is dependent on your prompt proof approval and the upgrades you chose for your design.

Our design team will create your complimentary digital proof and send it to the email provided at checkout within 1-2 business days. Once you receive the link to your proof, you can either choose to approve the proof or request changes.

Please see our current production timelines below, which start once your proof is approved.

• Flat printing on single ply stock: 5-7 business days
• Double thick stock, letterpress, foil, or painted edge upgrades: 10-12 business days
• Beveled edge upgrade: 15-17 business days
• Envelope liners do not add any time to our production turnaround

We do not offer rush production at this time.

We provide a complimentary digital proof for all personalized stationery and holiday card orders!

Our team will send a proof reminder within one week if you have not approved your initial proof. If we still don't hear from you, we'll follow up with a direct email and a phone call. If we don't hear back within one week of the phone call, we will send your order to print and ship to you without your prior approval.

Yes! We are able to accommodate many design change requests for an additional fee. Please see below for general pricing:

Text Edits – $25 each revision

Small Design Edits – $50

• Think color changes!

Medium Design Edits – $100

• Some photoshop work

Large Design Edits – $150

• Three or more custom icons on item
• Extensive photoshop work

If you're interested in a design change that falls under one of these categories, please leave us a note in the Additional Notes field. You will be sent a link to pay for the additional services.

If you're unsure of whether a change can be accommodated, please reach out via our Live Chat feature. A member of our team will respond via chat or email.

If you have revisions to your proof, please submit them on the page where you view your proof. Choose "Request Changes" and submit your comments, and our designers will make those changes for you.

Any revisions after ordering will incur a $50 charge. This does not include spelling errors.

Once your proof is approved, you will not be able to request changes.

Custom art is exactly what it sounds like; an illustration or detail that is customized to you! In our collection, you can find options that include a custom illustration of your home or family, or smaller touches like custom icons that represent you.

If you’re interested in an illustration style that you don’t see offered in our collection or want even more options for customization, you can create a completely custom card or stationery set with us! Please fill out this form and a member of our account management team will be in touch within 2-3 business days. 

Foil stamping is a printing method that uses a heated plate to adhere a very thin layer of foil to a surface. It's extremely versatile and can be used on a wide range of materials.

In our holiday and personalized stationery collections, we only offer gold foil, but foil is available in an almost infinite range of colors and finishes! Some of our favorite foil-stamped cards in our holiday collection are Handwritten Wishes and Time to Shine.

To inquire about custom foil stamping that's as unique as you, visit our contact page and fill out the form to start a discussion on custom holiday cards!

Letterpress printing is a traditional method of printing that results in an impression into the paper. The ink color is mixed by hand and each card is fed through the machine one-by-one, resulting in a beautiful, textured finish.

If you're interested in letterpress cards in our holiday collection, check out Piped and Striped or Wintry Wallpaper. For something truly custom to you, fill out our contact form to start the process.

Changes to your proof cost $50 for each round of revisions. These could include changes in color theme, changes in personalization and anything else that is a choice by you and not necessitated.

You will be notified via email from our project manager for each additional revision cost.